frayref :: Terms of Service

Part i.Pre project

1. All projects are individually reviewed by our project managers to best match projects to the group's capabilities. In the case a project is declined, we ask for your understanding.

2. We ask that all inquiries and communications go directly to admin@frayref.com. Please do not contact any of our members individually. We cannot guarantee a response.

3. Invoices are due on receipt. If payment is not submitted on the agreed upon timeline, frayref reserves the right to terminate your project with us.

part ii.project process

4. Project work progress may be streamed on streaming platforms (Twitch, YouTube, etc.) or posted to social media sites as WIPs. Please specify at the pre-project stage if discretion with submitted materials/ideas/project details is required.

5. In the case of a delay, a project manager will contact you to re-negotiate timelines.

6. There are 2 client touch points during the work process. All feedback should be provided in response to the project manager, using any feedback templates provided.

7. Due to our members' schedules, it is not possible to pause a project that is currently in progress. We ask for your understanding.

Part iii.post-project

8. Completed projects may be uploaded to the Official frayref Twitter or to individual members' social media accounts.

9. Each project is left open for a period of 10 calendar days after the final deliverable is submitted to the client. We ask clients to please refrain from requesting changes, updates, and further modifications to a project after the 10 calendar days have lapsed. In the case a modification is required, the request will be reviewed by one of our project managers, and may be considered a new project.

general

10. Commercial Use & Derivative Works

Your intentions for the project's distribution and use should be declared at the beginning of the project. Please note, we do not allow our creative works to be used for any purposes outside of the originally declared use intentions, including for the creation of derivative works. We do not allow the repurposing of assets provided as part of a frayref project without prior discussion and consent.
In the case an asset created by frayref is later intended to be used for a different purpose from the original use terms, re-negotiation of terms may be required. Please re-contact us.

11. Crediting of Work

Details about who to credit and how will be provided to each client with the final deliverable.

12. Refund Policy

Once a project has commenced and initial payment has been made, we unfortunately cannot offer a refund. This is in order to protect our time and labour, and we ask for your understanding.
In the case a commission cannot be completed through no fault of the client's, a 100% full refund will be offered.
In the case a project cannot be completed through mutual agreement of both parties (frayref + client), a negotiated refund will be offered on a case by case basis.

Terms of Service

Part i.Pre project

part ii.project process

Part iii.post-project

general

「 frame of reference 」